Q: Does Freedom Tattoo Supplies take Returns?

A: Yes we do. Customer must either call or e-mail us explaining the reason for the return. Return shipping of item(s) is the responsibility of the customer. If the mistake is on our part, we will ship out replacement item(s) free of charge. Inks, Flash, opened needles, or opened disposable tubes are non-returnable under any condition.

Q: How do you ship orders?

A: All shipping is done via UPS. Insurance, Signature required, and Weight shipping is included with shipping costs. UPS does not deliver to P.O. BOXES. A physical address is required for all orders.

Q: Is your site secure?

A: We strive to make your shopping experience as secure as possible. We use secure socket layer [SSL] protocol, the industry standard for ensuring the security of your electronic commerce transactions. SSL uses 128-bit encryption for all personal information in transit over the Internet, including your credit card number, name and address. This technology is designed to protect your information.

Q: How long will it take to receive my order?

A: We will make every effort to ship your order within 3-7 business days of receipt. During the holidays, our order processing time may increase due to backups.

Q: Do I have to pay sales tax?

A: Currently we charge sales tax in Pennsylvania.

Q: What payment methods are accepted?

A: We currently accept Visa, MasterCard, Discover, and American Express.

Q: Do you accept PayPal?

A: Yes.

Q: Can I pay by check/money order?

A: You must call us the order in. We only accept money orders, NO CHECKS. Then mail the payment to us. Once payment is received, we will ship your order right out.

Q: Can I Order Over The Phone?

A: Yes you can. Phone orders must be placed during normal business hours. Hours are Monday – Friday 9 a.m. to 5 p.m. EST time. 1-800-422-8283